Refund and Return Policy

Overview

Because our Entry Systems are custom built when ordered, they are non returnable. We offer remote support, which is included in your purchase price for a limited period, as noted on your invoice. We also have extended remote support options available – please contact us for more details.

Software license purchases are non-refundable, unless otherwise stated. Software as a Service (SaaS) subscriptions are non-refundable, but may be cancelled at the end of your contract term. SaaS subscription renewals are refundable if cancelled prior to, or within 5 days of renewal, minus applicable credit card charges.

For other items, our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, you must contact us for an RMA number, and this number must be noted on your package. Additionally your item must be unused and in the same condition that you received it, and it must be in the original packaging.

Several types of goods are exempt from being returned. For example:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Items with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@intesystems.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@intesystems.com to request an RMA. Items received without an RMA will not be returned.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Payment Policy

Payments by credit card are preferred, as the funds are available immediately which allow us to begin building your system on day 1. For Credit Card payments, you have the option of either paying in full, or paying a 60% deposit, with the balance due prior to shipping.

Payments by check may be held by the bank for up to 5 business days. This introduced a potential delay in production, as we can’t start building until the funds have cleared. Therefore, we no longer accept check deposits and require payment in full, as this was adding a potential 2 week delay in shipping, as well as the delay caused waiting for the check to arrive.

Any installation charges, travel, etc. are not included on the initial invoice, and are due at time of service.

Other Policies

Onsite Warranty Service Policy

Refund and Returns Policy