Frequently Asked Questions

No, but then again, no one actually is. Others may claim to offer an "approved" system, but according to Moose International, there are no officially approved Moose Entry Systems. When they switched over to the new QR Code model, they left it entirely up to the individual lodges to find their own solution.

About 90% of lodges use a Magnetic Strike. A Magnetic Strike is installed into the door frame and replaces the metal plate your door naturally latches into. It requires momentary power to release the latch when a valid card is scanned.

A Magnetic Lock (Mag Lock) is a heavy electromagnet generally mounted on top of the door frame with an armature plate on the door. It requires constant power to stay locked, and drops power to open.

The Direct Connection kit is designed for cable runs of 15 feet (maximum 25 feet). This setup covers 99% of all lodges where the main control hardware sits near the door.

The Network Connection kit allows longer connections of up to 165 feet over CAT6 networking cables. You should only select this if your door is far away from your control terminal or networking closet.

Moose International ended support for and replaced all Magnetic Stripe cards with QR cards in May 2024. While we still offer dual-readers, they were mainly for legacy support during the transition to QR Codes. We highly recommend purchasing the QR Code Only Readers moving forward, as the magnetic stripe cards are no longer supported by Moose International.

Our entry systems are built to order. Once payment is received, your system will enter production, and production generally takes about 4 weeks. You can track the real-time status of your system, from production to "burn-in" testing and shipping, directly from our Track Order page using your Order ID. Shipping times vary depending on your location, but we generally ship via UPS Ground (insured) within the contiguous United States.

We provide comprehensive support for our systems. You can check the live status of our API infrastructure anytime on the Support page.

For direct assistance during business hours, call us at +1-954-833-4331. For emergency support, call +1-954-953-4911 or email support@mooseentry.com.

Yes. When you place your order, you can choose to be invoiced instead of paying upfront with a credit card. Your order's status will reflect as "UNPAID" until the check clears. This "order" is good for 30 days, and will be automatically cancelled if payment is not received. That being said, you can also use the Track Order portal at any time to instantly pay an outstanding invoice via our secure checkout form.